Terms of use
About these terms
These terms apply when you buy from or sell to thegameworld.co.uk. The website is run by TheGameWorld Limited, registered in England and Wales (company number 12915777, VAT number 363172995), PO Box 1012, Worcester, WR1 9EP. You can contact us at hello@thegameworld.co.uk.
Nothing in these terms affects your legal rights as a consumer.
Buying from us
Prices and payment
All prices are in pounds sterling and include VAT where applicable. Delivery to UK addresses is free. You can pay by debit or credit card, or by PayPal.
We check prices carefully, but mistakes can happen. If an item is listed at an obviously wrong price, we'll contact you before sending it, and you can either pay the correct price or cancel for a full refund.
Your order
Your order is an offer to buy. A contract is made when we email you to confirm it. If we can't supply an item, for example because it has sold out, we'll let you know and refund you in full.
Delivery
We deliver to UK addresses only. Orders placed before 3pm, Monday to Friday (excluding UK bank holidays), are usually sent the same day. Most orders arrive within 1 to 3 working days of being sent.
If your order is lost in the post, we'll send a replacement or give you a full refund.
Pre-owned items
Most of our stock is pre-owned. Every item is cleaned and checked before it's sent, but it may show signs of previous use. We can't guarantee that any download or DLC code included with a pre-owned game is unused.
Cancelling an order
You can cancel an order at any time before it's sent by contacting us. If it has already been sent, you can return it instead (see below).
Changing your mind
You can return any item within 28 days of receiving it, for any reason. Please contact us first and we'll tell you where to send it. Items must be complete and in the condition you received them. You pay the return postage unless the item is faulty or we've made a mistake.
We'll refund you within 7 days of receiving your return, and usually much sooner. If an item comes back damaged or incomplete, we may reduce the refund to reflect this.
Faulty or incorrect items
If an item is faulty or not as described, contact us within 30 days of receiving it for a full refund, including return postage. After 30 days, you still have rights under the Consumer Rights Act 2015, and we'll repair or replace the item, or refund you if that isn't possible.
If we send you the wrong item, we'll send the right one and arrange a free return of the wrong one.
This doesn't cover damage caused by accidents or misuse.
Selling to us
Quotes
Your quote is based on the items and conditions you select. It's valid for 7 days. Items posted after that will need a new quote, as prices may have changed.
Each trade-in needs at least three different items and must total £10 or more to qualify for a free Royal Mail label. We can't accept more than one copy of the same item in a single trade-in.
What we accept
We only accept physical games, consoles and accessories. We can't accept games that are download codes only, including sealed or unredeemed codes.
Consoles must include an official controller (where the console uses one) and all the cables needed to play.
We may limit or refuse trade-ins from accounts that regularly send items in poor condition.
Sending your items
We'll email you a free Royal Mail label and book a collection from your address, unless you tell us in the checkout notes that you don't need one. A QR code is available on request if you don't have a printer.
Please pack your items carefully. We can't cover damage caused by poor packing.
If your parcel is lost in the post, we'll pay you the full quoted amount, provided the tracking shows it was posted or collected. A parcel is usually treated as lost once 10 days have passed since posting.
Checking your items
We check every item when it arrives. If an item is missing something (for example, it was quoted as Complete but has no manual), we'll pay the price for the condition it arrived in.
If an item is faulty, in poor condition or not something we can accept, we won't pay for it and we'll return it to you free of charge.
If a trade-in price on our website is listed in obvious error, we'll contact you before paying, and you can accept the correct price or have your items returned free of charge.
Payment
We pay by bank transfer or PayPal, whichever you choose when you place your order. Most trade-ins are paid the same day they arrive. Larger orders and consoles can take one extra working day.
If you choose trade-in credit, it's added to your account once your items are checked. Credit never expires and can be spent on anything on our site, but it can't be exchanged for cash.
General
Changes to these terms
We may update these terms from time to time. The version on the website when you place your order is the one that applies.
Law
These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in the courts where you live.
Website content
The content of this website belongs to TheGameWorld Limited. You may use it for personal, non-commercial purposes, but you may not copy or reuse it for commercial purposes without our permission.